Return Policy for Defective Products:
At Genesis Boutique Travel, we take pride in the quality of the unique Israeli souvenirs we offer. However, if you receive a product that is defective, we are committed to ensuring that the issue is resolved.
Defective Products Returns:
If you believe you have received a defective item, please contact us immediately at sharona@genesis-boutique-travel.com or +972522862650 within 14 days of receiving your order. We kindly ask that you provide a detailed description of the defect and include photographic evidence to support your claim.
Upon receipt of your claim, we will evaluate the issue and, if confirmed, you may choose one of the following options:
- A full refund to your original payment method.
- A replacement of the item (subject to availability).
Genesis Boutique Travel will be responsible for all shipping costs associated with returning the defective product.
Non-Returnable Items:
Please note that we do not accept returns for non-defective products. All sales for such items are considered final unless the product is defective.
Additionally, some types of goods such as perishable items, custom-made products, and personal care goods are non-returnable, even if defective. Please review our FAQ or contact customer service for more information on non-returnable items.
Refunds Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Questions:
For any questions or clarifications regarding our return policy, please reach out to our customer service team. We are here to assist you and ensure that your shopping experience with Genesis Boutique Travel is pleasant and hassle-free.
Contact Information:
Customer Service Email: sharona@genesis-boutique-travel.com Customer Service Phone: +972586483737
Thank you for choosing Genesis Boutique Travel for your Israeli souvenirs. We are dedicated to providing you with products that not only delight but represent the quality and spirit of Israel.